The water got too hot for Starbucks’ ill-defined race crusade.
The java giant is pulling the plug on its controversial “Race Together” campaign, according to a company memo from CEO Howard Schultz.
Baristas were no longer to write “Race Together” on customers’ cups
starting Sunday, concluding the most visible part of the company’s
diversity and racial equality campaign.
The unorthodox marketing move was
supposed to turn the coffee corporation’s stores into impromptu forums
for racial dialogues, but even Starbucks staffers seemed confused by it.
Many said they barely had enough time to fill out orders and were never briefed about the campaign before it was launched.
“While there has been criticism of the initiative — and I know this
hasn’t been easy for any of you — let me assure you that we didn’t
expect universal praise,” Schultz said Sunday.
Starbucks has no plans to stop other parts of the initiative, including
forums and the hiring of 10,000 employees from diverse backgrounds to
man new coffee shops in disadvantaged urban areas.
The race crusade was largely panned by employees after it was launched
Monday. Some baristas were reluctant to use their stickers during busy
shifts, or were just uncomfortable diving into their personal opinions.
The marketing campaign’s backlash included sarcastic tweets revolving
around the #RaceTogether hashtag, but the corporation’s intentions did
earn support from one community leader in St. Louis, Missouri. Alderman
Antonio French, who has remained vocal on ending racial tensions since
the shooting death of Michael Brown, applauded the move.
“The scale of the attempt alone is worth praise,” French tweeted Saturday.
Schultz maintained the campaign was designed to make sure that “the
promise of the American Dream should be available to every person in
this country, not just a select few.”
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