In a bid to boost its bottom-line and meet shareholders’ expectations,
the management of Diamond Bank Plc has reinforced its business strategy
and strengthened.
A statement yesterday explained that
apart from beefing up its human capital, the bank has deployed cutting
edge digital mobile technology, which reduced cash cycle and
consolidated its hold on the MSME segment while still growing its
corporate market.
According to the bank, these helped in
expanding its local market share and deepened its global reach. Also, in
order to align with current business realities and point the future
direction of its service delivery, the bank said it recently refreshed
and renamed some of its financial products.
The Chief Executive Officer, UzomaDozie,
affirmed that although the industry is going through numerous challenges
due to a lot of internal and external influences such as the slump in
crude oil price in the international market, foreign exchange volatility
and regulatory headwinds, Diamond Bank is continually on the lookout to
optimise new opportunities for growth presented by these realities.
“Our growth drive begins from the inside
as we have put in place a human capacity development system that ensures
that we attract the best people in the business, train them to be able
to perform at the best level in their jobs and motivate them well enough
to stay with us. We are aware that the future of banking is digital and
Diamond Bank is recognised for its innovative value added solutions
that have changed the banking system to suit the customer lifestyle.
These include Diamond Mobile App, Diamond Y’ello Account, Diamond
Xclusive and Beta Proposition,” he was quoted to have said.
According to the CEO, the bank recognises
the place of MSMEs as the engine that catalysis economic production and
therefore, will continue to deepen the market segment by improving
MSMEs stakeholders’ access to funds, market and advisory services.
“We are well recognised for our
commitment to the MSMEs and even play an advisory role to government and
many development partners in this regard. We currently do business with
over 500,000 MSME customers in the key areas of access to financing,
access to markets and advisory services. We also provide them with
specialised technical support from institutions such as the
International Finance Corporation (IFC), Women Banking, European
Development Agency and others. These, we are leveraging on for our
future growth and consolidation,” he added.
KPMG, a leading global advisory and
consultancy firm, in its recent survey, ranked Diamond Bank among the
three best in Nigeria in the customer satisfaction index (CSI).
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