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Monday, October 31, 2016

Barclays customers hit by debt card glitch

Thousands of Barclays customers in the north of the UK have had payments wrongly taken from their accounts, the bank has admitted.
Barclays said it was working to fix the problem, and anyone affected should be reimbursed by midday.

It said an "incredibly low" percentage of its customers had suffered from duplicated debit card transactions.
It follows a problem with card payments at Asda
over the weekend, although that problem has since been fixed.

Apology

A spokesperson for Barclays said: "We detected a small number of duplicated debit card payments this morning.
"We are working to fix this and will refund customers as soon as possible. We apologise for any inconvenience caused and any affected customers will not be out of pocket."

Barclays has 15 million card customers in the UK, but it said that "a fraction of a per cent" of them had been affected by the problem.
The bank added that those affected are in the north of the country, but it could not be more specific at this stage.

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