According to a 2015 study conducted by PEW Research,
over 33% of the American workforce is comprised by Millennials. That
makes Millennials the single largest generation working today. For those
who don’t know, the Millennial generation is defined as people born
between 1981 to 1997, as of 2015 there are over 80 million Millennials
living in the United States.
Given that Millennials are such a large part of the workforce, it
comes as no surprise that an increasing number of Millennials are
assuming leadership roles in companies of all sizes. Millennials
generally have a number of great traits for the workplace, an open mind,
intense ambition, and a desire to collaborate with peers.
That said, Millennials also tend to make a few common workplace
mistakes that if corrected, can help any Millennial leader be a better
boss, and advance through the ranks more quickly. Here are 8 common HR
mistakes to avoid.
1. Being A Friend First And A Manager Second
Since Millennials tend to prefer working environments that are less
hierarchical and more flat, some Millennial leaders often make the
mistake of viewing colleagues as friends first. This is a miscalculation
that can lead to HR issues.
Some of today’s most successful companies suffer from unprofessional
HR habits that come about when managers think of employees as friends
instead of colleagues. For example, a manager who thinks it’s ok to make
an off-color joke at work will end up alienating the employees he or
she is charged with leading.
Furthermore, trusting in “friendship” has caused many instances of millennial leaders leaving angry and inappropriate messages to their employees via email, text and
Slack. Never thinking that those messages may one day come back and
haunt them, millennials don’t feel the need as much as older generations
to pick up the phone or meet with a subordinate one on one in person.
The result: miscommunication among the organization and a huge risk for
the HR department to deal with.
Successful Millennial managers understand that being friendly at work
and making meaningful connections with colleagues is different than
treating colleagues like friends. At the end of the day working
relationships must be based on what best serves the goals and needs of
the business, Millennials who understand this and who are able to manage
subordinates appropriately will be more successful than those who treat
colleagues like friends first.
2. Only Hiring Candidates Who Share A Common Background
The Kellogg School of Management at Northwestern University recently
conducted a study about implicit hiring bias among hiring managers at
elite companies. The study concluded
that indeed hiring managers did hold implicit (meaning subconscious)
biases that favored candidates who shared certain traits with the hiring
manager. This not only lead to workplaces that were less diverse than
they could have been, but it also caused hiring managers to overlook
highly talented candidates.
Despite their reputation for being more egalitarian and open minded,
Millennial hiring managers are still all too likely to allow shared
socioeconomic background to influence hiring decisions.
In order to minimize the impact of implicit bias in hiring, consider
establishing a blind panel of hiring managers who decide on each
candidate's worthiness based on previous performance, and an assessment.
Try to minimize information that includes socioeconomic indicators as
much as possible.
3. Failing To Run High Quality One-on-One Meetings
The one-on-one meeting is the only time a manager can share and
receive meaningful feedback with a subordinate in a consistent and
structured way. Yet too few Millennial managers make use of one-on-one
meetings.
Ben Horowitz, a partner of the famous VC firm, Andreessen Horowitz,
felt so strongly about the importance of one-on-one meetings that he wrote about it on the company blog and included an entire chapter about it in his book The Hard Thing About Hard Things.
According to Horowitz the best one-on-one meetings allow both the
leader and the subordinate an opportunity to share candid feedback.
Following feedback, there should be a system in place to ensure that any
action items that arise from the meeting actually happen.
4. Communicating Inappropriately With A Subordinate
Uber has been in the news frequently over the past few years both
because of the company’s amazing growth, and because a number of leaders
at the organization failed to communicate appropriately with
subordinates.
Susan Fowler, a former Uber software engineer recounted a number of
trying experiences she had at the company in which Millennial managers
made sexist or inappropriate comments that eventually lead to her
resignation in order to escape the toxic work environment. Certainly Ms.
Fowler was tempted to send an angry email to a number of her managers,
but instead she penned a revealing blog post about her experience.
Similar to point number one, it is critical that Millennial managers
understand that employees are colleagues first and friends second -
communicating inappropriately will cost companies top talent, cause PR
nightmares, and worst of all, cause serious psychological harm to who
are victims of inappropriate workplace communication.
5. Neglecting To Set Clear Expectations From The Beginning
Employees are most successful when they are given clear guidelines
about what is expected of them. Constraints don’t limit creativity, they
inspire it. Millennial managers should remember that when kicking off a
new initiative it is best to begin working by outlining clear goals,
deadlines and expectations.
To get in the habit of setting clear expectations, Millennial leaders
should consider making sure that each project has a specific cadence
that provides a forum for expectation setting. Typically a kickoff
meeting, a status update meeting and a debrief meeting is a good format
to ensure expectations are clearly communicated.
6. Overlooking The Incredible Importance Of Good Training
The former CEO of Intel, Andy Grove wrote a seminal book every leader should read called High Output Management.
In the book, Grove discussed the various ways leaders can make a
meaningful impact on their organizations. Grove devoted an entire
chapter to training, in it he argued that training subordinates is one
of the most important jobs every manager has.
Training allows managers to create greater leverage for themselves
and for their organizations to make meaningful progress toward company
goals. Too few Millennial leaders shirk the responsibility of properly
training subordinates. Simply put, there is no substitute for structured
training, Millennial leaders should build a structure curriculum that
enlists the help of top performers already on the team.
7. Devaluing The Importance Of Work-Life Balance
It’s common for Millennial leaders to be goal oriented and ambitious
people. This can often result in poor personal work-life balance, and
while it is fine for an individual to forgo person responsibilities, for
others this is simply not possible.
Some of the best organizations realize that providing employees with a
healthy work-life balance helps to recruit and retain top-talent.
Ambitious Millennial managers need to recognize the importance of being
flexible, and allowing subordinates to take care of personal or family
obligations while also ensuring that the necessary work is getting done.
8. Creating Avoidable Resentment Among Older Colleagues
Increasingly younger and more tech savvy Millennials are assuming
leadership roles. This can mean that older employees are being managed
by younger Millennials.
While subordinates must learn to put any feelings of awkwardness or
resentment behind them, Millennial managers can also work to help calm
resentments by acknowledging contributions made
by older employees.
Deep Patel is a serial entrepreneur, marketer and the author of A Paperboy's Fable: The 11 Principles of Success.
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