Kogi Hosts NCC Consumer Conversation at Lokoja

We will improve the quality of telecom consumers' experience - NCC

The Nigerian Communications Commission, NCC, earlier today organised the Consumer Conversation, a constitutive component of the Year of the Nigerian Telecom Consumer campaign at Government Day Secondary School, Adankolo, Lokoja, Kogi State.

Principal Manager, Zonal Operations Department NCC, Oladisun Ekisola, who represented the Head of Zonal Operations Department, Miss Helen Obi at the event stated that Consumer Conversation as a component of the YEAR OF NIGERIAN TELECOM CONSUMER campaign launched on March 15 2017, is designed to increase the tempo and content of information disseminated to, as well as engagement with the telecom consumer to arm the Consumer with information as well as education required to improve the quality telecom consumer  experience.

Among the information exchanged with the consumers at the Conversation is the availability of a short  code (2442), the Do Not Disturb code that enables consumers to stop unsolicited messages delivered to their phones.

Also at the Conversation, attended by a large number of consumers and other stakeholders, including representatives of NCC and the Mobile Network Operators, consumers were informed of the need to utilise the 622 Toll Free Line provided by the Commission to enable consumers escalate unresolved complaints earlier reported to their service providers.

Challenges associated with Quality of Service (QoS) were also discussed. The Commission also used the auspices of the Conversation to correct the misinformation about  Eletromagnetic Field (EMF) radiation.

Consumers also sought clarifications about the processes of the Mobile Number Portability (MNP) as participants dialogue on the many  challenges of the telecom consumers.

Also in attendance at the event are the Chairman of Lokoja Local Government Council; the Etsu of Adankolo; Zonal Director of the Teaching Service Commission, Lokoja; State Chairman  of NUJ; Chairman of the State chapter of the Nigeria Union of Teachers (NUT); and the State Commandant of the Nigeria Security and  Civil Defence Corps (NSCDC).