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Day 1 - Airport Cities, Transport Connections & Regions
11:30 - Heathrow delivering sustainable growth through surface access
Christopher Joyce, Head of Surface Access Strategy, Heathrow Airport, UK
14:00 - Urban quality – a challenging factor of attractiveness for airport areas
Elisabeth Le Masson, Member of the Board, Hubstart Paris Region Alliance, France
14:30 - How the airports contribute to regional growth
Susanne Norman, Director, Regional Airports and Director Åre Östersund, Swedavia, Sweden
Charlotte Ljunggren, Director, Göteborg Landvetter, Swedavia, Sweden
Day 1 - Airport Design, Planning & Development
09:10 - Operating and developing sustainable airports
Jonas Abrahamsson, Chief Executive Officer, Swedavia, Sweden
11:00 - Schiphol's capital programme
Bernardo Gogna, Capital Programme Director, Schiphol Group, Netherlands
15:45 - Aviation in East Africa – a zero-sum game?
Jonny Andersen, Chief Executive Officer, Kenya Airports Authority, Kenya
Day 1 - Aviation Security, Border Control & Facilitation
09:10 - Critical communication in an airport environment
Jay Grant, Secretary General, Interportpolice, USA
11:00 - One ID: biometrically enabled, cross-border trusted transfers
Stuart Hawkins, Director of Strategic Projects, Dubai Airports, UNITED ARAB EMIRATES
11:30 - Panel Discussion: Airline security directors – striking a balance between customer service and security
Eric Kaler, Senior Director, Airline Security, Hawaiian Airlines, USA
Charles Sitkoff, General Manager, Risk Assessment & Mitigation, Delta Air Lines, USA
Karan Singh, Head of Aviation Security Risk Management, Lufthansa Group, Germany
Patrick Bertsch, Director - International Security and Operations, American Airlines, USA
Kaarlo Karvonen, Head of Security, Finnair, Finland
Day 1 - Commercial Development, Retail & Concessions
10:10 - Building for the future – transforming retail at London Stansted
Ben Green, Head of Commercial Planning and Delivery, London Stansted Airport, UK
11:30 - How to maximise the growth in 'common use' executive lounges
Beth Brewster, EVP International Business Development & Lounges, Manchester Airports Group, UK
15:00 - Airport commercial revenues in times of the digital shopper
Stephen Glenfield, Head of Digital, Heathrow Airport, UK
Kian Gould, CEO | Founder, AOE GmbH, Germany
Day 1 - Customer Service & Passenger Experience
14:00 - 'I Am Toronto Pearson' – anatomy of an airport employee movement
Michael Ross, Director, Commercial Development, Greater Toronto Airports Authority, Canada
12:00 - What makes a best-in-class airport?
Chris Czarnecki, Director, PDX Terminal Business and Properties Department, Port of Portland, USA
Cameron Modjeski, Director, LeighFisher, USA
16:15 - The results of PASSME: the future of luggage
Ingeborg Warning, Product Strategy Manager, KLM Royal Dutch Airlines, Netherlands
Katinka Bergema, Researcher, Delft University of Technology, Netherlands
Day 1 - Energy, Environment & Sustainability
11:30 - Airport balancing act: the need to grow yet reduce environmental impacts
Houssam H Sleiman, Director, Capital Programs and Environmental Affairs, Massachusetts Port Authority, USA
14:00 - Running a climate-smart airport
Lena Wennberg, Sustainability and Environmental Manager, Swedavia, Sweden
16:15 - Delivering passenger delight and net zero performance: strategies for success
Erin Cooke (by video), Sustainability Director, San Francisco International Airport, USA
Kirsten Ritchie, Director of Sustainable Design, Gensler, USA
Day 1 - Future Airports
09:40 - 'Innovation Hub': using airports as real living laboratories
Sébastien Couturier, Head of the Innovation Department, Groupe ADP, France
11:30 - Panel Discussion: CEO airport innovation
Kiran Merchant, CEO, Merchant Aviation, USA
Christina A Cassotis, Chief Executive Officer, Pittsburgh International Airport, USA
Hari Krishnan Marar, Executive Director & President, Bangalore International Airport, India
Antonin Beurrier, CEO, ADP International, France
17:00 - Panel Discussion: Are hackathons a good method for innovation at airports?
Mats Berglind, Digital Innovation Manager, Swedavia, Sweden
Sjoerd Blüm, CIO, Schiphol Group, Netherlands
Gilles Brentini, Innovation Manager, Geneva Airport, Switzerland
Stephen Glenfield, Head of Digital, Heathrow Airport, UK
Day 1 - Management & Operations
09:40 - Improving operations through System-Wide Information Management (SWIM)
Joakim Jerbrant, Chief Architect IT, Swedavia, Sweden
Peder Blomqvist, Senior ATM IM Strategist and SWIM Expert, LFV, Sweden
11:30 - New Schengen border regulations: scenario analysis and learnings
Esben Kolind, Head of Operational & Business Analysis, Copenhagen Airports, Denmark
15:45 - The NEXTT initiative: collaborating for the future
Antoine Rostworowski, Deputy Director General, Programmes and Services, ACI World, Canada
Day 1 - Technology: Passenger Journey
09:40 - Implementing augmented reality in the airline customer journey
Stijn Bannier, Product Manager Mobile, KLM Royal Dutch Airlines, Netherlands
14:00 - Unlocking identity management at London Heathrow Airport
Eugene Kramer, Lead Designer - Passenger Experience, Heathrow Airport, UK
Mark Walker, Consultant, Heathrow Airline Operators Committee (AOC), UK
15:00 - Transformation of passenger experience via technovation at HKIA
Chi-kee Ng, Executive Director, Airport Operations, Airport Authority Hong Kong, Hong Kong
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Day 2 - Airport Cities, Transport Connections & Regions
09:35 - DEN real estate: redefining opportunity
Darryl Jones, Executive Vice President/Chief Real Estate Officer, Denver International Airport, USA
10:55 - Aerotropolis – assembling the unique attributes of your airport and region
Tom Ruth, CEO & President, Edmonton International Airport, CANADA
11:25 - Smart airport meets smart city – future airport design
Tom Mockett, Airport Masterplanning Manager, Brussels Airport Company, Belgium
Day 2 - Airport Design, Planning & Development
09:35 - When record-setting growth accelerates your masterplan
Robert Ramsey, VP Development and Chief Engineer, Metropolitan Nashville Airport Authority, USA
Michael Ross Payton, Principal, Corgan, USA
10:55 - The Future-Ready Airport
Ashwini Thorat, Head Airport Planning, GVK, India
Stacey Peel, Strategic Aviation Security Global Lead, Arup, UK
14:30 - Expanding without expanding – re-purposing existing space to meet passenger demand
Nancy Stern, In-House Architect, Vancouver Airport Authority, Canada
Day 2 - Airport Design, Planning & Development - Middle East & Asia
10:05 - Bahrain International Airport Modernisation Programme – a catalyst for change
Mohamed Al Binfalah, Chief Executive Officer, Bahrain Airport Company, Bahrain
11:25 - Rethink Travel at Changi Airport Terminal 4
Li San Poh, Vice President, T4 Programme Management Office, Changi Airport Group, Singapore
12:25 - Design thinking and innovation for the customer-centric intelligent airport
Nandita Bhatt, DGM-ARCH, Airports Authority of India, India
Day 2 - Aviation Security, Border Control & Facilitation
09:35 - Panel Discussion: Aviation Security Innovation Across the Globe – the Government Perspective
Mara Winn, Manager, Innovation Task Force, US Transportation Security Administration, USA
Mohammad AlTayer, Chief Policy Specialist, UAE General Civil Aviation Authority , United Arab Emirates
Tim Cook, FASS Team Leader, Department for Transport, UK
Luc Desjardins, Chief, Aviation Security Technology, Transport Canada, Canada
10:55 - New security developments at Amsterdam Airport Schiphol
Bart Mos, Senior Security Officer, Amsterdam Airport Schiphol, Netherlands
16:45 - Panel Discussion: A tale of two cities: airport responses to danger
Donald Zoufal, Lecturer/Consultant, University of Chicago /SDI Presence, USA
Mats Paulsson, Corporate Security and Safety Director, Swedavia, Sweden
Andrew Velasquez III, Managing Deputy Commissioner for Safety and Security, Chicago Department of Aviation, USA
Day 2 - Commercial Development, Retail & Concessions
09:05 - F&B transformation at Aena (before, after)
Juan Carlos Muria, Head of Commercial Planning & Analysis (Non-Regulated Business), Aena, SPAIN
15:30 - Customer experience excellence through data-driven loyalty
Graham Bradley, Loyalty Programme & Propositions Manager, Heathrow Airport, UK
Nikul Amin, Senior Manager, Consumer Engagement, Acxiom, UK
16:45 - Panel Discussion:
Building an airport digital ecosystem – airports, airlines and suppliers
working together to drive commercial performance and optimise the
customer experience
Jeremy Corfield, Partner, CPI, Australia
Kenneth Buchanan, Executive Vice President Revenue Management, Dallas Fort Worth International Airport, USA
Phillip Easter, Director of Emerging Technologies, American Airlines, USA
Michiel Munneke, General Manager, M2Mobi, Netherlands
Mark Bergsrud, CEO, Grab, USA
Day 2 - Customer Service & Passenger Experience
09:35 - Understanding the 2020 passenger
Jan Richards, Head of Insights & Planning, Dublin Airport, Ireland
10:05 - Airport consumer behaviour trends – demand analysis for improving customer experience
Sujata Suri, Vice President Strategy & Customer Experience, Hamad International Airport, Qatar
11:25 - Hospitality 4.0 – leveraging digitalisation for improved hospitality services
Dr Bjoern Becker, Senior Director Product Management Ground, Lufthansa Group, Germany
Day 2 - Energy, Environment & Sustainability
09:05 - Airport sustainability – energy, water and environment management
Lakshminarayanan Sankaran, Vice President (Engineering & Maintenance), Bangalore International Airport, India
09:35 - Running and developing energy-efficient airports
Anna-Märta Jander, Head of Business Development Swedavia Energy, Swedavia, Sweden
Elisabeth Celsing, Energy Specialist, Swedavia, Sweden
11:55 - Developing sustainable infrastructures: the YQB 2018 case
Daniel Perreault, Vice President Infrastructure, Aéroport de Québec Inc, Canada
Day 2 - Management & Operations
11:25 - Panel Discussion: The secrets of a successful integrated operations centre
Jacqueline Yaft, VP of Aviation Market, Ross & Baruzzini, USA
Lorne Cass, Vice President, Integrated Operations Center, American
Viji Prasad, Director of Airport Operations, Los Angeles World Airports, USA
Michael Youngs, Vice President Information Technology, Dallas Fort Worth International Airport, USA
15:45 - Security planning transformation – a case study from London Luton Airport
Neil Thompson, Operations Director, London Luton Airport, UK
Kasper Hounsgaard, Managing Partner, Copenhagen Optimization, Denmark
16:15 - Landside monitoring at Munich Airport’s Terminal 1
Martina Dauner, Project Manager Capacity Development and Simulation, Munich Airport, Germany
Day 2 - Technology: Digital Transformation
14:45 - Panel Discussion: Digital transformation: one year later
Catherine Mayer, VP, SITA, USA
Sjoerd Blüm, CIO, Schiphol Group, Netherlands
Suhail Kadri, Vice President Information Technology, Hamad International Airport, Qatar
Ricardo Cerri, Chief Technology Officer, Corporación América Uruguay, Uruguay
Michael Zaddach, Senior Vice President Information Systems (CIO), Munich Airport, Germany
Maurice Jenkins CM IAP, Director Information Systems & Telecom, Miami Dade Aviation Department, USA
16:00 - Wilbur, the airport control co-pilot
Kim Bosman, Value Stream Owner - Airport Control, Schiphol Group, Netherlands
16:30 - Operational vision and digitalisation – the transformation journey at Swedavia
Eva Vestin, CIO, Swedavia, Sweden
Lena Rökaas, Head of Operations, Swedavia, Sweden
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Day 3 - Ageing Population & PRMs
09:05 - Working with equality and diversity
Tove Möller, Diversity, Inclusion & Social Sustainability, Swedavia, Sweden
Hugo Ortiz Dubon, Co-Founder & Diversity Strategist, We Link Sweden, Sweden
10:45 - PRM service – airports of Aena
Belén Gisbert Sánchez, Head of Service Development and Accessibility Department, AENA, Spain
12:20 - Helping people with hidden disabilities access air travel
James Fremantle, Consumer Enforcement Manager, United Kingdom Civil Aviation Authority, UK
Day 3 - Airport Design, Planning & Development
09:35 - Seattle’s difficult transition from masterplan vision to programme implementation
Jeffrey Brown, Director of Aviation Facilities and Capital Programmes, Port of Seattle, Seattle-Tacoma International Airport, USA
C F Booth, Director, LeighFisher, USA
10:35 - PIT transformed: the resurgence of our team and facilities
Paul Hoback, Senior Vice President, Facilities, Engineering & Maintenance, Pittsburgh International Airport, USA
Tracy Cullen, Airport Planning Manager, Allegheny County Airport Authority, USA
12:25 - Panel Discussion: P3 Aviation Projects in the US - A status update
Robert Chicas, Senior Vice President / Firmwide Director, Aviation + Transportation, HOK, USA
Stewart Steeves, Chief Executive Officer, LaGuardia Gateway Partners, LaGuardia Gateway Partners, USA
Scott Feldmann, Deputy Executive Director, Los Angeles World Airports, USA
Julia Prescot, Chief Strategy Officer, Meridiam, USA
Larry Belinsky, Managing Director, Frasca & Associates, USA
Day 3 - Aviation Security, Border Control & Facilitation
09:35 - Smarter use of identity data, working together with the airlines
Richard Rinkens, Coordinator for Biometrics and Identity Management, European Commission, Belgium
10:35 - Panel Discussion: Challenges and opportunities for tomorrow's smart traveller
Dr Jean Salomon, Director of Business Development ISS, SICPA, Switzerland
Eric Kaler, Senior Director, Airline Security, Hawaiian Airlines, USA
Richard Rinkens,Coordinator for Biometrics and Identity Management, European Commission, Belgium
Dr Enrique Belda, Deputy Director General of Communications and Information Systems for Security, Ministry of the Interior, Spain
Andrew Priestley, Managing Director, Agile Borders, UK
11:55 - Optimising passenger data transmission to enhance aviation security
Celine Canu, Head Aviation Facilitation, International Air Transport Association (IATA), Canada
Day 3 - Commercial Development, Retail & Concessions
09:05 - Panel Discussion: Sense of place: value or voodoo?
Alan Gluck, Senior Manager, ICF, USA
Michael Ross, Director, Commercial Development, Greater Toronto Airports Authority, Canada
Michael Thornton, Head of Operations, Marqette, Ireland
Cristina Alcivar, Founder, Vane Airport Magazine, Canada
Ibrahim Ibrahim, Managing Director, Portland Design, UK
11:55 - Are 30% of airport revenues at risk?
Tine Haas, Senior Consultant, Dornier Consulting International GmbH, Germany
12:55 - Panel Discussion: Car parking at airports – threats and opportunities
Jeremy Corfield, Partner, CPI, Australia
Ben Green, Head of Commercial Planning and Delivery, London Stansted Airport, UK
Julien Vialade, Principal, Arthur D. Little, France
Dr Mark Friesen, Managing Partner & Founder, Quinta Consulting, Germany
Tine Haas, Senior Consultant, Dornier Consulting International GmbH, Germany
Day 3 - Customer Service & Passenger Experience
09:35 - The augmented airport – practical applications in AR
Stephen Glenfield, Head of Digital, Heathrow Airport, UK
Campbell Kennedy, CEO, LocusLabs, USA
11:55 - The airport-passenger digital connection: what’s next?
Jessica Marin-Urrea, Senior PR & Digital Marketing Specialist, Miami International Airport, USA
Jerry Zeephat, Senior Product Manager, SITA, USA
12:25 - How blockchain improves passenger experience by enabling multidisciplinary service design
Maureen Gribnau, Innovation Manager, Schiphol Group, Netherlands
Marit Gangsaas, Manager Process Development, Amsterdam Airport Schiphol, Netherlands
Day 3 - Facilities Maintenance & Management
09:05 - Digital transformation through growth (asset management)
Neil Moran, Head of Terminals - Asset Care, Dublin Airport, Ireland
Morgan Crumlish, Spatial Data Manager, Dublin Airport, Ireland
10:05 - Business case for asset management in airport terminals
Mike Tasker, Senior Manager Facilities and Infrastructure, Port of Seattle, Seattle-Tacoma International Airport, USA
David Tomber, Aviation Principal, Jacobs, USA
10:35 - YQB 2018: a 100% BIM project
Daniel Perreault, Vice President Infrastructure, Aéroport de Québec Inc, Canada
Day 3 - Increasing Airport Capacity
09:05 - Panel Discussion: Mega-project, mini-site – the US$2.4bn SFO Terminal 1
Suzanne Culin, Program Manager, San Francisco International Airport, USA
Kristi Hogan, Programme Manager, AECOM, USA
Kent DeRusha, Project Director, PMP, DBIA, Austin Commercial , USA
Todd Temple, Design-Build Project Director, Hensel Phelps, USA
Tina Millán, Senior Vice President, National Director of Aviation Services, WSP, USA
11:55 - Expanding connectivity while simplifying the experience
Mélanie Sarris, Deputy Director of Airport Planning and Architecture, Aéroports de Montréal, Canada
Patrick Gendreau, Director, Passenger Process Optimisation, Aéroports de Montréal, Canada
12:25 - JIT approach in border control
Gudmundur Gautason, Manager - Airport Optimisation, Isavia, Keflavik Airport, Iceland
Gudmundur Dadi Runarsson, Technical and Infrastructure Director, Isavia, Keflavik Airport, Iceland
Day 3 - Management & Operations: Crisis & Disaster<
10:05 - Enhancing security through achievements in resilience
Dr Marwan Ibrahim, Director - Corporate Resilience, Dubai Airports, United Arab Emirates
10:35 - Avoiding disaster by meeting the needs of seniors and PRM
Lawrence Rolon, Coordinator for Disability Services, Los Angeles World Airports, USA
11:55 - Business continuity planning – are you fully prepared for recovery?
Darron Freegard, Acting General Manager Corporate Risk, Perth Airport Pty Ltd, Australia
Day 3 - Technology: Systems & Integration
10:05 - Remote baggage drop-off
Yorick Buys, Project & Process Manager at Ground Operations, Brussels Airlines, Belgium
John Ceulers, Baggage Development Manager, Brussels Airport Company, Belgium
11:25 - Cybersecurity: building resilience – lessons learned
Roelof-Jan Steenstra, President & CEO, Fort McMurray International Airport, Canada
11:55 - 50 shades of processes
Thomas Framvig, Process Architect, Copenhagen Airports, Denmark
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