Middle-class shoppers could soon find it easier to order high-end
treats from home as Marks and Spencer prepares a trial online grocery
service.
Humbler tastes are catered for too, as McDonald's unveils a pilot fast-food delivery service in the London area.
But as existing players already know, the delivery market is no pushover.
In
the case of M&S, the move comes as part of a wider push into the
food sector that involves opening 200 new food-only stores.
M&S currently has 959 UK stores, of which 615 are food only.
The retailer is being cautious about its plans, saying that it wants to undertake "a soft trial in the autumn".
Chief
executive Steve Rowe said: "The economics of food online are not
straightforward and it is not something that we are going to rush into
until we have substantial customer insight and a better understanding of
what is right for M&S and right for our customers."
Luxury items
However,
it's not clear that M&S has the muscle to take on the big
supermarkets, which in many cases have spent years honing their online
offer.
Industry sources say the average Tesco stocks 40,000 different products, whereas an M&S food outlet has just 7,000.
Of
course, M&S has carved out a distinctive niche for its mostly
own-label nosh, with TV advertising stressing the exclusivity and luxury
nature of its food and drink.
Consumers are less likely to go there for baked beans and more likely to seek out speciality items.
The
M&S website's food section features a large section headed "Dine in
style", including the blurb: "From decadent roasts to dinner parties,
we've got the expertly sourced joints and carefully prepared meals you
need to impress without the stress."
This kind of food can already
be ordered online from M&S on a click-and-collect basis, while the
chain also already offers office lunch delivery under the Lunch To You
branding.
Takeaway challenge?
So
maybe it's the takeaway food outlets that should be quaking in their
boots. After all, if all that stress-free, expertly-sourced food can be
delivered to your door, perhaps you might prefer it to a curry or a
pizza.
But there again, retail insiders aren't convinced that M&S can pose a challenge.
They don't see much crossover with big players such as online food
order and delivery service Just Eat, which operates as an intermediary
between independent take-out food outlets and customers.
The general view is that M&S shoppers are not necessarily Just Eat's core consumers.
On
the other hand, maybe Just Eat might be more worried by the other big
name that's mulling an entry into the market: fast-food firm McDonald's.
The Big Mac purveyor is set to be quicker off the mark than M&S, with a June start date for its London-based trial service.
"We
will start with a delivery service from the right number of sites that
gives us scale," McDonald's UK chief executive Mr Pomroy told the
Telegraph.
However, the signs are that the Golden Arches chain will be working with the existing system, not trying to disrupt it.
The
actual deliveries will be carried out by an external firm, which means
that it might be Deliveroo or another such company bringing your Chicken
McNuggets to your door.
At this rate, there may soon be no need
to leave your home at all - another blow to the High Street as
bricks-and-mortar outlets look increasingly old-fashioned.
No comments:
Post a Comment