Delta Air Lines Inc. said it would refund $30 to conservative
commentator Ann Coulter after she unleashed a Twitter tirade over being
reassigned to a seat with less leg room, and the airline called her
string of insults "unacceptable and unnecessary".
"We're sorry you did not receive the preferred seat you paid for and will refund your $30," the airline told Coulter on Twitter.
"Additionally,
your insults about our other customers and employees are unacceptable
and unnecessary," Delta said in a second tweet.
Delta
appeared to have deleted its tweets after they were posted on Sunday
afternoon, but not before they were shared thousands of times.
Coulter,
one of America's best-known and most provocative pundits on the
political right, ripped the airline with a series of tweets on Saturday
and Sunday, saying she was "kicked out of a carefully pre-booked seat to
a less desirable seat, without explanation, apology, etc".
She also directed her ire at the "dachshund-legged woman" who took her seat with extra leg room, posting a picture of her.
Coulter,
who has 1.6 million followers, likened Delta employees to Nurse
Ratched, the heartless villain in "One Flew Over the Cuckoo's Nest",
called Delta the "worst airline in America", and suggested the ideal job
for a Delta employee would be prison guard, animal handler or an East
German policeman.
The
incident generated some social media sympathy from people dissatisfied
with airline service, a topic that went viral in April when a man was
dragged off a United flight to make room for a flight crew in transit.
But some of the sentiment turned on Coulter when Delta revealed that the upgrade she was denied was worth only $30.
"Only
people like Ann Coulter could make one take the side of the airline. I
will book my next flight with @Delta," said Twitter user Mark Curtis.
Delta representatives did not immediately respond to a request for comment.
Coulter responded on Twitter by saying she was still waiting for an explanation why her seat assignment was changed.
(Reuters)
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