Without a doubt, the digital revolution in the financial space is one that is sweeping across the globe, reshaping the industry’s vision on banking based on some fundamental elements: proficiency, speed, opening hours, and all-around total efficiency.
Having thoroughly understood that the financial industry
is experiencing a deep transformation, with customers’ needs shifting from simple banking solutions to ‘ more advanced seamless financial solutions’. Pan African financial institution, United Bank for Africa,
(UBA) a bank that has scored many firsts in the industry and is ranked
among the top three banks in the financial space once again showed why
it is ranked highly by scoring yet another first not only in Nigeria but
in Africa, with the introduction of Leo, an innovation that is capable of revolutionizing the way banking is done in Africa.
Having
invested heavily in building a robust and secure e-banking platform
that supports its e-banking operations globally through strategic
partnerships with various local and international organizations, you
could only expect the bar to keep going higher.
Beyond being active on Twitter, Facebook, Youtube, Instagram,
Google Plus, and also running a corporate blog, Africa’s global bank is
continuously innovating and developing strategies aimed at making
banking seamless and effortless for millions of its existing and
potential customers, while also ensuring the utmost safety of their
transactions.
While some
banks are still sticking their head in the sand, United Bank for Africa,
amongst many, was quick to realize that social media is fundamentally
changing the way people communicate making it pertinent, that the total
customer experience needs be considered when providing value
propositions. It is with this awareness that the Pan-African financial
institution moved to change the face of e-banking with the introduction
of Leo, the UBA Chat Banker that enables customers make use of their
social media accounts to carry out key banking transactions.
The bank’s Group Managing Director, Kennedy Uzoka,
intelligently noted during the lunch of Leo that, customer experience
needs to be considered when providing value propositions hence, in no
distant time, instant payments will greatly foster innovation in
payments and reshape the way we do payments in the coming years, adding
value and great satisfaction for customers, who have now become our
hallmark at UBA.
Today, barely four months after its launch,
testimonials are bound with this new artificial intelligence banker,
millions of UBA customers across Africa can now perform series of bank
transactions through the Facebook messenger chat platform. All you need
to do is ‘chat.’ Yes! Chat with LEO. Like we do on a daily basis with
family, friends and business partners. LEO comes in handy for business
individuals and organizations who have limited time to visit a bank to
process banking services and requests. With easily accessible data
service/network, you can chat with Leo on the go and perform your normal
bank transactions such as opening new accounts, checking account
balance, Airtime recharge/Top up, Fund transfer, Payment of bills, Quick
application for loans, request for mini statements, etc.
Following
this growing pedigree and massive impact on Nigeria and by extension,
Africa’s financial space, Leo got a well -deserved recognition that was
gleefully given him, by the CEO of Facebook, Mark Zuckerberg, at the tech giant’s F8 conference for developers.
“Leo
is doing incredible things,” Zuckerberg reportedly said. When he
reached a slider on Business and Bots, Zuckerberg said Facebook has seen
good momentum for messenger business with more than 300,000 business
bots and 8 billion messages exchanged between them and users. But out of
the over 300,000 bots mentioned, Leo was the prime example used.
Launched
by the United Bank for Africa (UBA) in January this year, the UBA Leo
‘Chat Banker’. Leo is an artificial intelligence (AI) powered bot that
performs banking transactions on Facebook.
Leo
lets you open new accounts, receive instant transaction notifications,
check their balances on the go, transfer funds and airtime top up. You
can also confirm cheques, pay bills, apply for loans, freeze accounts,
ask for mini statements, among other things and even check the weather.
It
would be recalled that When Leo was introduced, it was the first time
that a financial institution in Africa ever came up with this manner of
solution to simplify the way customers transact.
Leo
lets you open new accounts, receive instant transaction notifications,
check their balances on the go, transfer funds and airtime top up. You
can also confirm cheques, pay bills, apply for loans, freeze accounts,
ask for mini statements, among other things and even check the weather.
Designed
to work within the platforms people are already familiar with, Leo has
already taken off on Facebook Messenger. In the nearest future, the app
is expected to show up on other social media platforms and all it takes
to enjoy the services is simply to have a Facebook account.
Apart from being your perfect virtual banker, Leo also doubles as the perfect buddy and lifestyle application. With
Leo, an individual can carry out money transfers and airtime top-up on
the go, pay for Uber, as well as perform other transactions like payment
of bills, data top-up, mini-statements, loan applications, cheque
confirmation, account freezing, among others right on their mobile
phones.
To experience the
ease, simplicity, and excellence of a banker and friend, log on to the
web or mobile versions of your Facebook Messenger, type “UBA
ChatBanking” into the search area of the messenger app and click on the
icon, the power to transact with ease is at your finger-tips.
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