Often, it’s not technology. It’s poorly gathered and poorly prioritized requirements.
In today’s fast-paced digital world, the difference between a successful product launch and a failed one usually comes down to how well you understand what users truly need. And that’s where structured requirement gathering—paired with smart prioritization—transforms chaos into clarity.🎯 Turning Requirement Gathering Into Real-World Impact
Let’s break this down using a real scenario:
📱 Building a Self-Service Loan Request Feature in a Bank’s Mobile App
A bank wants customers to apply for loans directly from the mobile app—with minimal friction and fast approval.
Before jumping into development, you run a requirement gathering phase using proven techniques:
🔍 1. Stakeholder Interviews
You meet with:
Credit Officers (loan rules, approval thresholds)
Risk Team (fraud triggers, KYC requirements)
Mobile App Team (current architecture & constraints)
Customer Support (common customer complaints)
Insight gathered: Customers frequently abandon loan applications because verification requirements are unclear.
👥 2. Requirements Workshop
You host a cross-functional session to map the loan request journey end-to-end:
User → Loan Selection → Eligibility Check → Document Upload → Approval → Disbursement
Gaps identified:
No unified document upload service
Eligibility rules vary across loan types
Notifications are inconsistent.
📊 3. Surveys & Questionnaires
You gather input from 500+ mobile app users.
Key findings:
70% want instant eligibility checks
54% prefer automated document scanning
40% want to track loan status in real time.
You gather input from 500+ mobile app users.
Key findings:
70% want instant eligibility checks
54% prefer automated document scanning
40% want to track loan status in real time.
👁️ 4. Process Observation
You observe the existing loan process in physical branches.
Insight:
Manual checks slow approval; customers often provide incomplete information.
📄 5. Document Analysis
You review existing:
KYC policy documents
Loan product sheets
Risk evaluation guidelines
Customer feedback logs
Outcome:
You discover mandatory fields that were never included in the app’s prior loan request form.
🔐 Now, Apply the MoSCoW Method to Prioritize
With stakeholder needs and customer expectations captured, you categorize requirements:
✅ Must-Haves
User must view available loan products
App must perform instant eligibility checks
Users must upload required documents
System must validate BVN & KYC
User must receive loan approval/decline
⭐ Should-Haves
Document auto-scan & auto-crop
Loan repayment simulation calculator
Multi-language support
✨ Could-Haves
Personalized loan recommendations
Chatbot loan guidance
In-app call-back request for loan advisory
🚫 Won’t-Have (for now)
Loan refinancing within the app
Co-borrower joint loan applications
This MoSCoW prioritization becomes your blueprint—ensuring the development team builds the right product, in the right order, with the right value.
Why This Matters
By combining structured requirement gathering + the MoSCoW method, you achieve:
✔ Accurate scope definition
✔ Fewer change requests
✔ Faster delivery of high-value features
✔ Stronger stakeholder alignment
✔ A product users actually want
📢 Your Turn!
If you’re a Business Analyst, Product Manager, or Project Lead—start applying these techniques in your next project.
They don’t just make your job easier…
They drastically increase your project’s chances of success.
👉 Which requirement gathering techniques have worked best for you?
Share your experience below!
BusinessAnalysis RequirementsGathering MoSCoWMethod ProductManagement ProjectManagement DigitalBanking MobileApps BACommunity TechDelivery AgilePractices ProcessImprovement UserExperience HeirsTechnologies 10Alytics
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