When you have a conflict with a coworker or your manager, it can be
tempting to go to human resources with your problems. However, HR
experts agree that this approach may only escalate the situation and not
solve the problem.
Here are four workplace issues human resource managers would prefer
employees to handle on their own—along with tips on how to do it.
Working with other people isn’t always easy—your coworker might
challenge your ideas in meetings or engage in gossip or not pull his or
her weight on projects. Regardless, HR experts agree that the best way
to handle this is to talk with your colleague directly. “Ask questions
as to why they may be acting the way they are,” says Jane Lowenstein, a
partner at JanBara & Associates, a leadership development company.
“Explain how their behavior lands on you, and discuss the impact of
their behavior on you and the work team. It may be uncomfortable to
begin this discussion, but if you present how the situation impacts you
as opposed to criticizing the other person, you may have great success
in resolving the trouble.”
Before speaking with your colleague, gather three specific examples
of what's bothering you to help better explain the impact on your work,
suggests Nancy Halpern, principal at KNH Associates, a firm that provides leadership development and communications coaching.
If talking directly with your colleague doesn’t help, Lowenstein
suggests bring the situation to your boss. The key, she says, is to
describe the situation in the rational, objective manner. Demonstrate to
your boss that you tried to solve the problem on your own, says Meghann
Isgan, human resources manager at One Click Ventures, because this shows your ability to act maturely and professionally. “Remember, you don't have to invite your coworkers to your birthday party, you just have to effectively work together to accomplish the goals of the company," she says.
However, do go directly to HR if your concerns are related to
harassment or if the issue is in direct conflict with a written HR
office policy, says Alina Basina, global head of talent and human
resources at Jobbatical.
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